Introduction

Hi there, my name is Crystal. Thank you for taking the time out of your schedule to talk with me. I am conducting research on those who experience low self esteem and have used mental health apps. The purpose of this interview is to uncover the motivations, likes and dislikes, and pain points of these users in order to understand the features necessary to create an app that can help guide users in a positive direction and help people around the world improve their self esteem.

Recording and Data Privacy

First, I’d like to ask for your permission to record this interview. This is to ensure that data is collected accurately. All interviewees will remain anonymous and interviews will only be used internally.

Intro Questions

• What’s your name, how are you?

Questions:

1. Could you please tell how you typically take care of your mental health?

2. How often do you do these things?

3. Could you describe the reasons why you practice these things?

4. Has the pandemic affected your mental health? How so?

5. Would you mind sharing about your relationship with your self-esteem? If you’ve experienced low self-esteem before, would you mind telling me more about it?

   1. Have you ever used a mental/self-help app before? If yes, could you please tell me the name of it and a little bit about it.
      1. What motivated you to download this app?
      2. How did you discover this app?
      3. What was your first impression of it?
   2. How does it impact you?

6. Could you tell me about what expectations you had from the app? How satisfied were you with it?

   1. Are you able to accomplish what you intended to use this app for?

7. What were some things that you enjoyed the most, as well as some difficulties you had with the app?

   1. What was the most confusing thing?
   2. How was your experience navigating the app? Was the menu as you expected?