Introduction

Hi there, my name is Crystal. Thank you for taking the time out of your schedule to talk with me. I am conducting research on adding a translation feature a social messaging application, allowing users to select which messages to translate with 1-2 taps. The purpose of this interview is to learn more about the motivations, likes and dislikes, and pain points of users who exchange messages in their non-native language.

Recording and Data Privacy

To begin with, I’d like to ask for your permission to record this interview. This is to ensure that data is collected accurately and it will only be used internally. All interviewees will remain anonymous.

Intro Questions

• What’s your name, how are you?

Questions:

1. What kind of messaging app do you use daily? If you don’t mind could you name it?
   1. How often do you use this app and how many messages do you send on average per day?
2. How often do you speak with someone in your non-native language via messaging apps?
3. What app do you usually use to speak with this person? Does this app have a translation feature? If so, describe to me how it works.
4. Walk me through an experience exchanging messages in your non-native language.
   1. How often do you typically translate messages and how do you go about doing so?
   2. What languages do you typically translate from and to and why?
5. Could you tell me about all the translation methods have you used before?
   1. How did these methods make you feel?
   2. What did you like/dislike about them? Were there any challenges?
6. Why did you use these methods?
7. Do you still use these methods? If you stopped using these translation methods, what caused you to stop?
8. How would an in-app translation feature help you? In what situations would you use it?
9. What groups of people do you believe would benefit from this feature?