Test Objectives

1. Observe how easily and efficiently users are able to perform certain tasks and understand their thought processes while doing so.
2. Identify what kind, where, when, why and how user frustrations occur.
3. Observe how many errors occur and assess whether they are recoverable.

Test Subject

High fidelity prototype

Test Methodology

Remote interviews via Zoom and in-person interviews

Participants

• 5 individuals who have experienced or experience low self-esteem/negative emotions

Recruiting Plan

I will use my personal social networks and ask other Design Lab students who fit my persona.

Script Procedure

Hi, my name is Crystal. Thank you for being a part of this project! I am currently designing a mental health app called “Blossom” and would like to test its usability. Your participation will help me identify areas that work and areas that require improvements.

During this test, I will ask you to complete a couple of tasks based on different scenarios. It should take roughly 15 to 30 minutes. I encourage you to think aloud and share any feedback as you go about completing the tasks. Anything that you have to say is extremely helpful, and there is no right or wrong answer.